Dispute Resolution

In accordance with Law nº 144/2015, of September 8, we indicate on this page the List of Consumer Conflict Arbitration Centers, recognized by the Directorate-General for Consumers, who may appeal in case of dispute with our company, applicant of offer of the products and services present on our website.

If you are dissatisfied and wish to expose your situation, you can do so by contacting the Alternative Dispute Resolution Entity competent in your area.

In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:

Entity - Online Dispute Resolution


CNIACC - National Center for Information and Arbitration of Consumer Disputes

Faculty of Law of Universidade Nova de Lisboa – Campus de Campolide


CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve

Ninho de Empresas Building – Estrada da Penha 8005-131 Faro


Coimbra District Consumer Conflict Arbitration Center

Av. Fernão Magalhães, n.º 240, 1st

3000-172 Coimbra


Lisbon Consumer Dispute Arbitration Center

Rua dos Douradores, 116, 2nd

1100-207 Lisbon


Contracts signed in the Autonomous Region of Madeira

Rua da Figueira Preta, n.º 10, 3rd floor

9050-014 Funchal


Porto Consumer Information and Arbitration Center

Rua Damião de Góis, 31 – Store 6

4050-225 Porto


Vale do Ave Consumer Dispute Arbitration Center

Rua Capitão Alfredo Guimarães, n.º 1

4800-019 Guimarães


Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, nº 1 (Board of Parish of the Sé)

4700 – 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)

4900 – 394 Viana do Castelo


In the event of an online consumer dispute, the consumer may resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations. sales contracts or online services. More information at Consumer Portal (www.consumidor.pt)