Dispute Resolution
In accordance with Law nº 144/2015, of September 8, we indicate on this page the List of Consumer Conflict Arbitration Centers, recognized by the Directorate-General for Consumers, who may appeal in case of dispute with our company, applicant of offer of the products and services present on our website.
If you are dissatisfied and wish to expose your situation, you can do so by contacting the Alternative Dispute Resolution Entity competent in your area.
In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:
Entity - Online Dispute Resolution
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
CNIACC - National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of Universidade Nova de Lisboa – Campus de Campolide
CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Ninho de Empresas Building – Estrada da Penha 8005-131 Faro
Coimbra District Consumer Conflict Arbitration Center
Av. Fernão Magalhães, n.º 240, 1st
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2nd
1100-207 Lisbon
Contracts signed in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3rd floor
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Store 6
4050-225 Porto
Vale do Ave Consumer Dispute Arbitration Center
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Board of Parish of the Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)
4900 – 394 Viana do Castelo
In the event of an online consumer dispute, the consumer may resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations. sales contracts or online services. More information at Consumer Portal (www.consumidor.pt)