Complaint book

Meekbum allows access to the Digital Platform for the Electronic Complaint Book (LRE). If you wish to submit a complaint regarding an item purchased or another matter, it deserves our best attention. Please contact us first so that we have the opportunity to resolve your issue.

Talk to us:
(+351) 9674 444 507

In addition to these, you can also contact us using the online contact form here.

We will certainly do our best to solve your problem in the best possible way, taking advantage of this opportunity to improve our services and earn your trust and preference in the future.


Electronic Complaint Book

Livro de Reclamações

If you wish to proceed with your complaint, use the Electronic Complaint Book (

Alternative Dispute Resolution (RAL)

In the event of a dispute, the Consumer may resort to the following Alternative Consumer Dispute Resolution Entity:

CNIACC - National Center for Information and Arbitration of Consumer Disputes

National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Phone: 213 847 484 – from 3 pm to 5 pm / 91 922 55 40

We remind you that, for more information, you can also consult our pages of Privacy Policy It is Cookies policy.