Terms and Conditions of Use

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The following “Terms and Conditions” determine the rules for using the website www.meekbum.com, as well as establish the contractual relations between RAÍZES SUSPENSAS LDA limited liability company, owner of “Meekbum” and any person who wishes to make a purchase on the website www.meekbum.com .meekbum.com. These conditions refer exclusively to natural persons who are not traders.

The parties agree that their relations will be governed exclusively by the terms and conditions described herein. “Meekbum” undertakes to respect all practices and uses in force in the electronic commerce sector.

It is considered that when a request is valid, the User is automatically accepting our terms and conditions.

Intellectual Property and Trademark Notice

® Trademark registered by RAÍZES SUSPENSAS LDA. All rights reserved.

This website is the property of RAÍZES SUSPENSAS LDA. All content that appears on this page and social networks is the exclusive property of RAÍZES SUSPENSAS LDA.

No material from this website may be copied, reproduced, modified, shared, uploaded, sent or distributed in any way without the prior consent of RAÍZES SUSPENSAS LDA.

Any unauthorized use of the name Meekbum ® or materials appearing on this website violates intellectual property rights, trademark rights and other applicable laws.


Article 1 – Purpose

The present conditions are intended to define the general conditions of sale, established between Meekbum and the User, from the act of ordering to the various services provided by Meekbum, such as payment methods, returns, and delivery alternatives.

Article 2 – User Registration

To create a user account, just click on “Login”. Fill in the personal data and click on “Send”. Only the necessary data is collected so that we can make your visit to our site as productive and pleasant as possible.

This data allows us to identify you, contact you and provide you with a personalized service.

The User of the website www.meekbum.com is responsible for his access data, that is, username and password, in order to guarantee the confidentiality of his personal data.

To make a purchase it is not mandatory to register. If you have questions about the use of the site, you can send an email to: suporte@meekbum.com.

Article 3 – Your account

The User of the website www.meekbum.com is responsible for his access data, that is, username and password, in order to guarantee the confidentiality of his personal data.

Once you log in to the www.meekbum.com site, you can consult/change your personal data by clicking on the User's image. You will still be able to consult the status of your current orders, as well as orders already closed.

User data is confidential, being used only for order processing and communication with the Customer.

In the event that misuse of the website www.meekbum.com is detected, Meekbum reserves the right to cancel the User's registration.

If you wish, you can cancel your account at any time via email: suporte@meekbum.com.

Article 4 – Order

The User can place his order online, on the website www.meekbum.com or by email.

When finalizing his order, the Customer accepts the Terms and Conditions of Sale, prices and description of the products in this transaction. These terms and conditions will be the only ones between the two parties. Any dispute on this last point will be resolved through an exchange of information and with the guarantees mentioned below.

Article 5 - Characteristics of the products

The items sold are described and presented as accurately as possible.

The illustrative images of the products available on the website www.meekbum.com are placed according to the information provided by our suppliers. We make every effort to ensure that the information does not contain typographical errors. However, whenever errors occur, we will quickly correct them.

Colors shown in photographs may differ from the actual product.

In case the information presented does not correspond to the characteristics of the product, we will inform the User, who will have the right to rescind his purchase.

Article 6 – Gently Used Diapers

Gentle Used diapers are diapers that have been used for 15 or 90 days by a baby.

The Customer understands that when purchasing a “Gently Used” diaper, it has already been used by a baby.

Meekbum is not responsible for any damage resulting from the use of “Gently Used” diapers.

Article 7 - Prices

The sales prices shown on the website www.meekbum.com are in euros, and include the respective taxes. Shipping costs are the responsibility of the Customer and are indicated at the end of the order. The calculation of postage depends on the selected products.

The website www.meekbum.com reserves the right to modify prices at any time, always applying the price that is available on the website at the time of the order.

The website www.meekbum.com reserves the right to modify at any time the information and commercial offer on: products, promotions, commercial conditions and services.

All promotional campaigns have limited and exclusive stock for online marketing.

Article 8 – Availability

If the item(s) runs out of stock, Meekbum undertakes to inform the Customer, who may opt for a refund of the amounts or for another similar item or wait for the item. In the latter case, Meekbum undertakes to inform within a maximum period of 48 working hours of the provisional shipping date.

Article 9 - National and International Delivery Methods

Delivery times are indicative only.  Orders will be prepared for shipment only after confirmation of payment.

Orders are shipped, whenever possible, 48 working hours after payment confirmation.

The amount payable for transportation will be calculated automatically by the system. If in doubt, please contact us.

Meekbum delivers your orders using the following methods:

  • CTT Registered

Meekbum is not responsible for damages that occur during the delivery of the order, nor for losses that occur, which are the responsibility of CTT.

The amount to be paid for shipping by Registered CTT will be automatically calculated by the system. If in doubt, please contact us.

  • Shipping company

When receiving your order through a courier, you must check that the packaging has not been damaged.

If the order does not arrive within the indicated period, the Customer must contact Meekbum in order to clarify with the carrier the location of the order. In case of loss, and after the maximum delivery time indicated by the carrier, Meekbum undertakes to refund the value of the order to the Customer.

If, upon receipt of your order, the packaging is found to be damaged, we ask that you check the condition of the products received with the carrier. If necessary, you must make a claim to the carrier and contact us so that we can exchange the products.

Article 10 – International Shipments

We ship throughout Europe using the delivery methods described in Article 9 of these Terms and Conditions.

Article 11 – Payment Methods

We only accept payments in Euros.

The customer has 3 business days to pay for the order, after which time the order will be cancelled.

– Multibanco reference

After completing the order, the data to make the payment through an ATM terminal or e-banking will be shown and sent by email.

– Payshop reference

After finalizing the order, the data to make the payment in a Payshop store will be shown and sent by email.

This payment method is only available for Portugal.

- Bank transfer

Upon completion of your order, an email will be sent with the IBAN and all the information necessary to transfer the indicated amount.

In the case of international transfers, the customer will have to pay all bank transfer costs and, if applicable, currency exchange costs.

The Customer must send proof of movement to support@meekbum.com along with the order number.

– Paypal, Stripe, Credit Card

Using the Paypal system, you can pay for your order using credit cards. This system is simple, fast and a secure way to make your payment online.

Credit card payments are subject to a processing fee: 2% for Paypal and 1% for Stripe and credit card.

Article 12 – Cancellation, Exchanges and Returns

12.1 Exchange and Return of infoproducts (workshops, courses, mentoring or other digital articles)

The Customer has a period of 7 days from the date of purchase of the infoproduct to inform of the intention to return the infoproduct(s), exercising the right of withdrawal.

From the moment the Customer informs of the intention to return, the Customer will no longer have access to the infoproduct.

In the case of partial payment of the information product. The Customer will only have partial access to the infoproduct and the right of withdrawal can only be exercised within 7 days following the moment of the first payment.

Does not apply in cases of personalization, mentoring, consultancy, ebooks, templates or if the course/workshop/infoproduct has been completely used or consumed.

12.2 Exchange and Return of physical items

The Customer has a period of 14 days from the receipt of his order to inform about the intention to return the product(s) received, exercising the right of withdrawal. From that moment on, the customer has 14 days to effectively return the item(s).

The costs of returns and exchanges are entirely borne by the Customer. The Customer may request a return label with a minimum cost of €5, this is only possible when the order was sent by courier and within Portugal. For international returns the value of the return varies between 5-25€.  After receiving the label by email, the customer must pack the items and deliver them to the nearest service point and inform Meekbum.

We are not responsible for losses during returns/exchanges, so the customer must choose a safe method with a tracking number.

Returns/exchanges will only be accepted if the returned products are in their original condition (never used, in the original packaging and with the respective manuals). Products that are returned incomplete, damaged or used by the Customer will not be accepted.

In case of return, and after evaluation of the returned products and compliance with the legal deadlines, Meekbum will refund the value of the item in a store coupon or to the IBAN indicated by the Customer within a maximum period of 7 working days. If you opt for the coupon, it can be used in an online purchase and will have a maximum period of use of 3 months from the date of receipt of the items at our address.

Contact email for exchanges and returns: support@meekbum.com

12.3 Order cancellation

An order can only be canceled by the customer if it is possible to interrupt the shipping process. In other words, it is only possible to proceed with the cancellation if the order has not yet left Meekbum's facilities.

To request the cancellation of a confirmed and paid order, the customer must contact Meekbum. Please note that all orders begin to be prepared after payment confirmation, meaning that it will not always be possible to cancel the order.

In case of cancellation, the amount returned to the Customer will be = A - B - C - D, where:

A: Total order value

B: Fees charged by third parties for payment processing

C: Fees charged by third parties for currency conversion

D: Shipping cost

Payment processing fee amounts

% = Percentages of the total order

Taxa Paypal: 0.35€ + 3.1%

Credit Card Fee: €0.30 + 1.7%

Currency Conversion Fee (when payment is not in Euros): 2-3%

Taxa MBWay: 0.35€ + 1%

Multibanco Reference Fee: 0.35€ + 1%

Taxa Stripe: 0.40€ + 2.5%

Contact email for cancellations: support@meekbum.com


Article 13 - Responsibilities

Meekbum is not responsible for delays or contractual breaches due to force majeure: strikes, communications, floods, fires, etc.

Meekbum is not responsible for any indirect damage: loss of operation, loss of benefit, loss of opportunity, damage or fees that may arise from the fact of purchasing any product presented on the site www.meekbum.com.

Article 14 – Intellectual property

All elements of the www.meekbum.com website, whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent rights. They are the exclusive property of Meekbum.

The www.meekbum.com website is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the website www.meekbum.com, without prior written authorization, is prohibited for other purposes.

Meekbum has links to other sites, which, in our view, may contain useful information / tools for our visitors. Our privacy policy is not applied to third-party sites, so if you visit another site from ours, you should read its privacy policy.

We are not responsible for the privacy policy or content present on these same sites.

Article 15 – Meekbum Newsletter

We designate by Meekbum Newsletter, the emails, offers and promotional code, information about the company, institutional information, sent directly to the User's email box.

The User of the site www.meekbum.com has the possibility of subscribing to the Meekbum Newsletter, being automatically registered when opening an account. You can cancel this subscription at any time in your User account.

Article 16 - Applicable law and jurisdiction

The conditions of sale presented are applicable to Portuguese law. In the absence of resolution by agreement between the parties, any dispute arising from these Terms and Conditions of Sale will be submitted to the competent Portuguese court.

Terms and Conditions revised on 1 August 2023